Less admin for a growing retailer

Problem. Orders and follow-ups lived in scattered chats and spreadsheets, so the owner re-typed the same details daily.

Approach. We mapped the real workflow, then introduced automation and CRM habits for capture, reminders, and status—without forcing a giant platform rewrite.

Results. Duplicate capture dropped and missed follow-ups became rarer. The owner regained hours for merchandising and customers.

Lesson. Automate the repeated handoffs first; buy new tools only after the process is clear.